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lorlen
lorlen
Participant
November 25, 2017
Question

I Bought Elements 2018 but I Have a 32 bit OS [was: What do i do?]

  • November 25, 2017
  • 1 reply
  • 354 views

I downloaded Adobe Elements 2018. As I completed the purchase I noticed that I required 64-bit operation which is not available in Windows 7. I thought I had cancelled the MasterCard payment  when I read that I required 64-bit operating system instead of 32-bit, but apparently I was too late. I now realize that it is all my fault for not reading the warnings carefully.

I can not install Adobe Elements 2018 because of this. Is it possible to obtain a refund on my MasterCard for this purchase since it can not be installed?

Len

    This topic has been closed for replies.

    1 reply

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    November 25, 2017

    Hi Len.  You are in the Photoshop forum, but I don't think it will make much difference regards your problem.  I'll move your thread over there all the same.

    It might be possible to upgrade your Windows 7 to 64 bit if your computer hardware allows it.  I quickly Googled the video below, but there is a ton of info out there on how to achieve this.  This will let your system make better use of memory for a start.  How much RAM do you have?  If 4Gb, then you are not currently able to use it all with a 32 bit OS.

    Or have you considered replacing your computer?  Even the cheapest of computers is likely to be a big improvement over a 32 bit system.  Describe exactly what your computer model giving make and model, and I am sure the Elements guys will help you from there.

    Good luck.

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