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huzaifahfarooqui
Participant
January 2, 2017
Question

Not able to uninstall Adobe Elements CC

  • January 2, 2017
  • 2 replies
  • 323 views

This is the summary that shows..

------ Summary --------------------------------------

- 0 fatal error(s), 5 error(s)

ERROR: DW021: Payload {8A9137DB-6167-43C9-8F5C-998EB07324A1} Shared Technology Photoshop Camera Raw for Elements 15 (64 bit) 9.6.0.0 of version: 9.0.0.6 is not supported by this version: 8.0.0.15 of RIBS

ERROR: DW021: Payload {BC3412AF-B3F3-4E4F-910F-814E6C591F23} Photoshop Elements 15 Organizer(64 bit) 15.0.0.0 of version: 9.0.0.65 is not supported by this version: 8.0.0.15 of RIBS

ERROR: DW021: Payload {DE81F36D-501C-4E84-A4CE-43D6FE1208EB} Photoshop Photoshop Elements 15 Welcome Screen(64 bit) 15.0.0.0 of version: 9.0.0.65 is not supported by this version: 8.0.0.15 of RIBS

ERROR: DW021: Payload {E2D8F773-2E59-45CA-B0EA-CFFA5354A9E7} Photoshop Adobe Photoshop Elements 15(64 bit) 15.0.0.0 of version: 9.0.0.65 is not supported by this version: 8.0.0.15 of RIBS

ERROR: DW021: Unsupported payload versions included

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This topic has been closed for replies.

2 replies

MichelBParis
MichelBParis
Legend
January 2, 2017

There is no "Adobe Elements CC" software.

Elements is not included in the "CC" (Creative Cloud subscription).

How are you installing your Elements 15 software, from an Adobe download or from a DVD box?

A
Adobe Employee
arshla jindal
Adobe Employee
January 2, 2017

Hi huzaifahfarooqui,

Please confirm if you are getting this error while installing the application or while uninstalling it ?

Like you said "Not able to uninstall Adobe Elements CC" , so can you please confirm whether you are able to launch the application fine or not?

Thanks,

Arshla

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