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johnb69066612
Participant
April 15, 2019
Question

Order cancelled - but why??

  • April 15, 2019
  • 3 replies
  • 907 views

I have just had an email telling me that my order for an Elements upgrade has been cancelled.  Unbelievably, it doesn't say why.  I have tried to find out through an online chat with customer services, but the guy terminated the chat without telling me.  I am appalled by this rude treatment which I have done nothing to deserve, but I realise that customer service is a thing if the past as far as companies like Adobe are concerned.  I would just like to know what is wrong with my original order, number ADB057998421UK.  Can anyone suggest how I might find out?

    This topic has been closed for replies.

    3 replies

    J
    johnb69066612Author
    Participant
    April 17, 2019

    I give up.  I think I am entitled to know why the order was cancelled, but Adobe are not prepared to tell me, even in the most general terms.  It wasn't PayPal, because the payment is still listed as 'pending'.  So what was it?  Frankly, I don't give a s**t.  This is the last time I buy direct from Adobe.  I hate Amazon, so they can deal with this nonsense in future.

    99jon
    99jon
    Genius
    April 15, 2019

    You may need to go back to chat and hope for a more helpful agent. This is a user to user forum so there is little we can do for specific orders.

    You could try contacting sales directly.

    Twitter can also get results.

    @AdobeCare

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      April 15, 2019

      . . .  and check to see whether your credit card has been charged.

        pixxxelschubser
        Community Expert
        pixxxelschubserCommunity Expert
        Community Expert
        April 15, 2019

        Was this really a verified e-mail from Adobe?

        No pishing or scamming e-mail?

        The correct Adobe support can be reached here: Contact Customer Care

        J
        johnb69066612Author
        Participant
        April 15, 2019

        That did occur to me, but I can’t see what anyone would have to gain by doing this. 

        pixxxelschubser
        Community Expert
        pixxxelschubserCommunity Expert
        Community Expert
        April 15, 2019

        eg your account and/or other private informations?

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