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joanc30263381
joanc30263381
Inspiring
September 24, 2018
Answered

PE Organizer 2018

  • September 24, 2018
  • 7 replies
  • 1854 views

I have installed PE organizer 2018 on a new PC. If I go in to the Organizer and then close it, I cannot restart it. Nothing happens. The only way to sort this is to go into Task Manager and shut it down there. It seems that Organiser is not shutting down completely when you exit it. This is only happening on my new Win 10 PC. Old PC is also running Win10 with no problems.

ANyone else had this problem? Is there something else I should be doing?

    This topic has been closed for replies.
    Correct answer joanc30263381

    Was on a remote session with one of the tech guys tonight. He has fixed the problem. Hurrah. Took over 3 hours though to track it down and eliminate - fortunately for me the problem lay in an Adobe program.

    Problem has now been resolved.

    7 replies

    E
    esmerald
    Participant
    May 1, 2020

    HI

    joanc30263381
    joanc30263381Author
    Inspiring
    October 11, 2018

    The problem lay in the Adobe Updater suite of programs. I don't know more than that I am afraid. One of the other symptoms, which I didn't realise at the time was co-joined to my problem, was if I clicked on 'check for updates' the little whirly thing just kept on whirling and never completed.

    Badwolf_DW
    Badwolf_DW
    Known Participant
    September 27, 2018

    This NEVER goes away after shutting program down and prevents me from re-launching app. I have to kill this process mercifully first.

    joanc30263381
    joanc30263381Author
    Inspiring
    September 27, 2018

    It is happening with me with both Organizer and PE. Running exactly the same programs as before - old PC was running win10 as well. Only difference is that the old pc was upgraded to win10 when it came out and this new pc came with win10 pre-installed. Both Pcs are uptodate with updates.

    I have uninstalled both programs and downloaded them from the website to see if it was a problem with my install disks. Still same problem.

    Tomorrow if I am brave enough, I am going to do the registry change that has been mentioned to see if that makes a difference. I have spent countless hours on this problem this week. Not a very happy bunny at the moment.

    joanc30263381
    joanc30263381AuthorCorrect answer
    Inspiring
    October 1, 2018

    Was on a remote session with one of the tech guys tonight. He has fixed the problem. Hurrah. Took over 3 hours though to track it down and eliminate - fortunately for me the problem lay in an Adobe program.

    Problem has now been resolved.

    Badwolf_DW
    Badwolf_DW
    Known Participant
    September 27, 2018

    Exact....same...issue.

    joanc30263381
    joanc30263381Author
    Inspiring
    September 26, 2018

    No. I’m just doing the basics like editing a photo etc or adding a keyword. Nothing that I’ve never done before a zillion times. It’s all very strange. Engineer arriving this afternoon. I’ll pick his brains.

    joanc30263381
    joanc30263381Author
    Inspiring
    September 26, 2018

    OK, Dell engineer arrived today. His opinion is that there is a problem with the Adobe software.

    I ran 'check for updates'. It started at around midday today, and has been whirling every since. That is over 10 hours!! Is it doing anything?? I shall leave it running overnight and check in the morning. I will not use either Adobe programs until then.

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    September 25, 2018

    Hi joanc,

    Thanks for posting in Adobe Forums.

    It seems you are facing issue with execution & restart of Adobe Organizer.

    Can we follow the following steps:

    - Please click here to download Adobe Application Manager for Windows.

    - After installation please double click its icon on your desktop screen to complete the installation or search it by clicking the start button.(Windows)

    * You can also download & install Adobe Creative Cloud from our website by clicking here . (Optional)

    * Once the installation of Adobe Application Manager is completed

    - Open Adobe Organizer

    - Click "Help"

    - Click " Updates"

    - Make sure its updated

    - Restart your machine & test Adobe Organizer again .

    Hope this helps.

    Thanks

    Regards

    Dhananjay

      joanc30263381
      joanc30263381Author
      Inspiring
      September 25, 2018

      WIndows version is 10.0.17134

      Downloaded Adobe App Manager and installed. Started Organizer and clicked on Updates. I have had a swirling box for the last 15 mins!! I will let you know what happens if, or when, it finishes checking!

      joanc30263381
      joanc30263381Author
      Inspiring
      September 25, 2018

      Checking for Updates has been swirling now for almost an hour . Is this normal?

      VipinGupta
      Adobe Employee
      VipinGupta
      Adobe Employee
      September 25, 2018

      Could you please confirm the version of Windows 10, that you are using?

      The version can be checked by following the below steps:

      1) Open Cortana Search

      2) Type 'winver'

      3) In the search result, you should see an exe named 'winver'

      4) Run this exe

      5) A window will appear where you would be able to find the version of windows that is installed on your machine.

      Regards,

      Vipin

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