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R
raleick
Participant
March 23, 2020
Question

PE Problem

  • March 23, 2020
  • 1 reply
  • 167 views

When I open an image in Editor from the Organizer, do some editing and then Save and then Close the image while in Editor the image shows up as a grey box bank in the Organizer with the what looks like a small symbol of a piece of paper with a folded corner and a crocked diagonal lineback in themiddle of the grey box. (SEE SCREEN SHOT BELOW). Even if I just open an image in Editor from the Organizer grid and do no editing and just Close the image it again shows up as a these grey squares in the Organizer. Also, if I open one of these grey images into the Editor from the Organizer it does bring up the image and you can work on it. Not sure what is going on.

 

I have a Mac and put Catalini on late last year. Images I worked on prior to installing Catalina I believe worked ok so I am wondering if this new issue is caused by Catalina.

 

I would appreciate it if anyone can explain or resolved this issue.

 

Thanks

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 23, 2020

Are these raw files?

Have you tried updating the thumbnail?

What happens if you double-click and go to full screen view?

R
raleickAuthor
Participant
March 24, 2020

These are raw files but it happens with jpegs also. Updating the thumbnail did nothing. When I double click on an image in the grid view it brings up the image in full screeen/view but it still is the grey box image. The photo image only comes up if I bring the image into Editor but goes back to the grey image when I close out.

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