Photo Shop Elements 15 - German Version - "funktioniert nicht mehr" after Installation

Question

I've installed PSE15 dt. from a freshly bought package on Windows 10 x64 Pro dt. After starting it, there is immediately an error message:

Adobe Photoshop Elements 15 funktioniert nicht mehr (... does not work anymore).

No change when executed as administrator.

Two times de-installed and re-installed with reboot after each, no change, same error message.

Downloaded PSE 15 package from Adobe side, de-installed, re-installed with reboot, no change, same error message.

Reinstalled Microsoft Visual c++ Redistributable Package, no change, same error message.

There seems to be no way to get the application working.

PSE12 and PSE 9 have been and are still working on the same system.

System:

Windows 10 Pro 64 Bit Version 1703 Build 15063.483

x64 processor CPU Intel Core i-7 6700 k 4 GHz

RAM 32 GB

Any idea?

Thanks in advance,

Miki

arshla jindal · Answer

This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

You may see something like:

Faulting module: LavasofTcpService64.dll

If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

-Go to the Windows Control Panel >> Programs (Uninstall a Program)
-Find and select Web Companion.
-Click Uninstall.

Thanks,

Arshla

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