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Participant
February 24, 2017
Question

photoshop 11

  • February 24, 2017
  • 2 replies
  • 684 views

My Adobe Photoshop 11 won't start and the last time it did it said to contact adobe with the error 5 listed?

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    March 7, 2017

    Hi,

    To reset the preferences :

    Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately while launching the Photoshop Elements editor.  A dialog will come , click Yes to delete the file.

    please let me know if it works for you or not.

    Thanks,

    Rupali

    JJMack
    Community Expert
    Community Expert
    February 24, 2017

    Are you using Photoshop Elements 11 or Photoshop CS4 Photoshop Version 11.  In either case try resetting your Photoshop preferences.

    JJMack
    Participant
    February 24, 2017

    How do I reset my preferences for photoshop 11 elements, if it won't open anymore?

    Participant
    February 24, 2017

    It is telling me to uninstall and reinstall the software how do I reinstall it if it come loaded on my computer when purchased?