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N
notmyrealname
Inspiring
May 30, 2017
Answered

Photoshop Elements 10 missing menu text.

  • May 30, 2017
  • 4 replies
  • 5333 views

Some fellow had this same problem with his PE12 recently and he states a recent update KB4020102 fixed his issue.

Well, I have the same issue as he and I just downloaded KB4020102, restarted computer, and the problem is still there.

Now what?

This is his thread that had sent me to Microsoft saying it's their problem, not Adobe's problem. It has since been marked "Answered":

https://forums.adobe.com/thread/2319362

Next is the thread I then opened at Microsoft that now tries to send me back here to Adobe:

Photoshop Elements 10 pulldown menus are now blank after Win10 Updates - Microsoft Community

You can see in that thread a screen capture of my PE10 to show the problem.

I don't know what to do.

      This topic has been closed for replies.
      Correct answer hatstead

      You can download from here, but you need the serial number.

      Download Photoshop Elements | 15, 14, 13, 12, 11, 10

      4 replies

      A
      Anonymous
      December 23, 2017

      Hi all!

      I had the same problem with Photoshop Elements 10: No texts in the menus.

      Tried the re-install with download files mentioned in the links. Didn't solve anything.

      What worked for me is this:

      1. In Windows 10, go to display settings,
      2. Set scaling to 100% (under the headings "Scale and layout", "Change the size of text, apps and other items"),
      3. Log out of your windows account and log back in again.

      For step 2, you may need to click "deactivate custom scaling and sign off".

      (this was hinted at in one of the links, I forgot which one.)

      Cheers!

      E_Mervin
      E_Mervin
      Participant
      August 1, 2017

      I have the exact same problem with PE 10 and Windows 10 latest large update. I have an on line service and they could not fix it. Even uninstalled PE10 and down loaded PE 10 from Adobe. My computer is now in Shop to see if they can fix it. At one time on the computer screen it showed PE 10 in Windows 7 while PP was in Windows 10. My Brother took his computer in and they said on his computer both windows 7 and windows 10 were on his computer. They had to make a clean Windows 10 install so he had to reload every thing. He is not using PE 10 so don't know if a clean install of Windows 10 will fix the problem but it did fix the problems he was having.

      M
      michelc20037954
      Participant
      August 4, 2017

      Bonjour,

      La communication entre Adobe et Microsoft semble enfin avancer !

      Il y a bien un bug dans les mises à jour de W10.

      Voir le lien :

      Re: Problems in Windows 10 Creators Update with Fonts Installed via “Shortcut”!

      Cordialement

      Michel COMET

      M
      michelc20037954
      Participant
      July 30, 2017

      J'ai PSE 10 et plus de menu depuis la mise à jour W10 d'avril 2017 (mise à jour 4015583).

      Solution trouvée :

      - désinstaller le dernière mise à jour de W10

      - la réinstaller aussitôt

      ---> les menus sont présents !

      Mais, dès que j'arrête mon PC, les menus ont de nouveau disparu dans PSE !

      Il faut recommencer à chaque fois...

      Cette solution fonctionne avec toutes les mises à jour de W10 depuis avril (en ce moment, j'ai la 4025342)

      hatstead
      hatstead
      Inspiring
      May 30, 2017

      The program obviously is of no use to you at this time. I would uninstall the program and reinstall.

      If possible, try to deactivate the program under the Help menu in Editor, if you can get to it, prior to the uninstall.

      Keep us posted.

      N
      notmyrealnameAuthor
      Inspiring
      May 31, 2017

      Thanks for the idea. Need your definite knowledge on something, please:

      When I bought my HP desktop PC in 2012, according to my packing slip, it came pre-installed with

      Adobe (R) Premiere Elements & Photoshop 10

      So, that is how I came to have this PE10 program.

      So, I have no CD or DVD of that software that I would have had, say, had I purchased PE10 in a box at the store.

      Therefore, once I uninstall my PE10 per your advice, am I basically out of luck to reinstall it? Does it vanish from my computer once uninstalled, without a CD or DVD in hand to reinstall it?

      Thank you.

      hatstead
      hatsteadCorrect answer
      Inspiring
      May 31, 2017

      You can download from here, but you need the serial number.

      Download Photoshop Elements | 15, 14, 13, 12, 11, 10

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