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Participant
September 28, 2017
Question

Photoshop Elements 12 & Premiere Elements 12 have suddenly stopped working. Won't open fully, no pull down menus

  • September 28, 2017
  • 1 reply
  • 250 views

Photoshop Elements 12 & Premiere Elements 12 have suddenly stopped working.  Won't open fully, no pull down menus, just won't work.  Help!

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    September 28, 2017

    Was there a recent operating system update?

    Try resetting the preferences or try updating or rolling back your video driver directly from the card manufacturer's site.

    Participant
    September 28, 2017

    Hello Bob,

    thank you for your kind reply.

    I did have a copy of PSE 12 installed on my comp. but had to upgrade since my 3K resolution made all menus and commands screens tiny and unreadable...There is no cure for that I seem to read every where.

    My problem is Presently with a brand new copy of PSE 15(no Premiere).

    The menus in the organizer won't pull down, thus limiting what I can do with this software.

    Would you know if a subscription to Creative cloud is mandatory to run this software?

    I am a casual user of PSE and certainly do NOT wish to pay a subscription!

    Regards,

    P

    Peru Bob
    Community Expert
    Community Expert
    September 28, 2017

    pierrek93661001  wrote

    My problem is Presently with a brand new copy of PSE 15(no Premiere).

    The menus in the organizer won't pull down,

    If resetting the preferences and updating or rolling back the video drive did not work, try reinstalling.

    pierrek93661001

    Would you know if a subscription to Creative cloud is mandatory to run this software?

    No.  CC is a completely different set of programs.