Photoshop Elements 12 & Premiere Elements 12 have suddenly stopped working. Won't open fully, no pull down menus

Forum|Forum|8 years ago
September 28, 2017
1 reply
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Photoshop Elements 12 & Premiere Elements 12 have suddenly stopped working. Won't open fully, no pull down menus, just won't work. Help!

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Peru Bob

Community Expert

Was there a recent operating system update?

Try resetting the preferences or try updating or rolling back your video driver directly from the card manufacturer's site.

P

pierrek93661001

Participant

Hello Bob,

thank you for your kind reply.

I did have a copy of PSE 12 installed on my comp. but had to upgrade since my 3K resolution made all menus and commands screens tiny and unreadable...There is no cure for that I seem to read every where.

My problem is Presently with a brand new copy of PSE 15(no Premiere).

The menus in the organizer won't pull down, thus limiting what I can do with this software.

Would you know if a subscription to Creative cloud is mandatory to run this software?

I am a casual user of PSE and certainly do NOT wish to pay a subscription!

Regards,

P

Peru Bob

Community Expert

pierrek93661001 wrote
My problem is Presently with a brand new copy of PSE 15(no Premiere).
The menus in the organizer won't pull down,

If resetting the preferences and updating or rolling back the video drive did not work, try reinstalling.

pierrek93661001
Would you know if a subscription to Creative cloud is mandatory to run this software?

No. CC is a completely different set of programs.

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