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WillieBilly
Participating Frequently
March 17, 2017
Question

Photoshop Elements 14 stops working

  • March 17, 2017
  • 3 replies
  • 1451 views

I'm running Elements v. 14 on a Dell XPS 8300 with Windows 10.  I just uploaded about 10 video clips and suddenly Elements won't open.  When I try to open it I get a message that says "New files have been downloaded... since last launch of Elements Organizer.  Elements Organizer will now import these files into catalog.   When finished do you want to only the new files in Media Browser?"  When I click on "Yes" or "No" I get the Microsoft message stating "Elements 14 Organizer has stopped working...."  I use Elements 14 multiple times a week and have imported photos and videos many times on this computer with Windows 10.  Does anyone have any suggestions?

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    3 replies

    J
    julieu91408288
    Participant
    March 29, 2017

    I am having the same problem!! I hope someone can help us!! I am very frustrated!!

    R
    Robinda68
    Participant
    April 9, 2017

    I think the solution can be found in the following thread, it worked for me Photoshop Elements Searches for New Files and Encounters Problem and Asks to Close. It does not allow me to open the pr…

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    WillieBillyAuthor
    Participating Frequently
    March 29, 2017

    Can someone please help me with this?  I have tried everything that has been suggested and PSE 14 still crashes.  I moved the video files that seem to be causing the problem.  I copied my catalog to another computer with PSE 14 installed and it runs fine.  So I know the problem is not in the catalog.  I uninstalled and reinstalled PSE 14 so I assume the problem is not there.  I renamed psa.prf and status.dat and that did not fix the problem.  Please help!

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    March 17, 2017

    Sorry for the inconvenience.

    Please try out following steps and let us know if issue persists:

    1. While launching Organizer, keep Shift key pressed

    2. Catalog Manager dialog will pop up

    3. Click on New to create a new catalog

    4. Once catalog is created, go to Edit > Preferences > Files

    5. Uncheck the option to automatically generate thumbnails of video files.

    6. Once done so, switch back to your older catalog from File > Manage Catalogs

    Thanks,
    Anwesha

    W
    WillieBillyAuthor
    Participating Frequently
    March 17, 2017

    Thank you for the quick reply.  I did as you suggested.  When I create the new catalog, I get a box asking me to import files.  When I click on "Skip" the same message appears. "Files Ready for Import... New files have been downloaded...."  When I click on "Yes", I get the Window's error message "Elements 14 Organizer has stopped working...."   Should I just uninstall and then reinstall Elements?

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    March 18, 2017

    yes, please go ahead with a clean re-install of PSE14.

    Thanks,

    Anwesha

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