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jackjupe
Participant
November 15, 2019
Question

Photoshop Elements 2019 software problem

  • November 15, 2019
  • 1 reply
  • 192 views

  How do i contact Adobe support for Photoshop Elements 2019 please.  Have had for six months, and now Editor pane isn't appearing.

 

  Have been going in circles  of 30 minutes; with no sign of where to fill out a support ticket; or to even chat with product support.  My product is registered with Adobe, and I have an account.

 

    Thanks

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 15, 2019

What operating system?

Try resetting the Preferences:

 

Restore default preferences

 

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

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