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stanp48570390
stanp48570390
Participant
September 26, 2019
Answered

Photoshop Elements 2019 suddenly will not open anything - all files are grayed out

  • September 26, 2019
  • 2 replies
  • 369 views

After using Elements 2019 for months, suddenly I cannot open any photo files.  I am using the Expert mode, but this doesn't seem to matter.  Elements boots, but is completely worthless.

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    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Stan,

    Sorry to hear that Photoshop Elements 2019 is not opening anything, let's make this right.

    Could you please let us know the operating system you're working with?

    Could you please try resetting the preferences of Photoshop Elements and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

    Regards,
    Sahil

    2 replies

    stanp48570390
    stanp48570390Author
    Participant
    September 26, 2019

    Thanks so much Sahil. I am running Mac OS 10.14.6.

     
    And resetting the Photoshop Elements preferences did the trick.
     
    -Stan Peyton
    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    September 26, 2019

    Hi Stan,

    Sorry to hear that Photoshop Elements 2019 is not opening anything, let's make this right.

    Could you please let us know the operating system you're working with?

    Could you please try resetting the preferences of Photoshop Elements and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

    Regards,
    Sahil

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