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hamiltonjoe1950
Participant
February 26, 2020
Question

Photoshop elements 2020 Installation

  • February 26, 2020
  • 2 replies
  • 264 views

I just purchased Photoshop Elements 2020 and when I try to install I get the message: "Installation cannot proceed.  Cannot install 64-bit version of the application ona 32-bit machine.  Error Code 193.

Is there anything I can do about this?

 

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 27, 2020

Do you have a 32 bit version of Windows?  Elements 2020 requires a 64 bit OS.

H
hamiltonjoe1950Author
Participant
February 27, 2020

Apprently.  I contacted B & H to ask about it as well.  They sent me a link to go through a process to upgrade my Windows 10 to be compatible. Well...big mistake.  I was on the microsoft site, following all the instructions.  Got half way through an it said I had to be on my computer as administrator (which I was) and it would only give an option to close the window.

I've now lost hundreds of files and about 2 dozen folders of info I hadn't backed up yet.  My entire itunes library gone (although I have it on my phone), programs open as if I'm using them for the first time and my computer is responding at half the speed it used to.

99jon
99jon
Genius
February 26, 2020

It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)

H
hamiltonjoe1950Author
Participant
February 27, 2020
In settings, Windows Specifications:

Edition Windows 10 Pro
Version 1909
Installed on 2/26/2020
OS Build 18363.657
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