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Participant
July 3, 2020
Question

Photoshop Elements 2020 Organiser Catalogue Crashes

  • July 3, 2020
  • 2 replies
  • 230 views

OS: Catalina 10.15.5

I have spent the last week organising and cataloging 10,000 photos into this programme so you can imagine how frustrating this issue is!!

I spent two hours with one of your support guys trying to resolve this issue.  To be fair he was very good and for a while it worked but the issue still reappears.

Almost every time I try to back-up the catalogue the whole programme crashes.

The source pictures are held on an external HD. I have tried the usual "reconnect missing files, disconnect hubs,create a different catalogue, repair catalogue".

I have also sent numerous crash reports to your engineers.  HELP!!!!

Thanks

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2 replies

Walter_H
Legend
August 23, 2020

What version of Elements are you using?

 

Whoops! I missed that you mentioned PSE 2020 in your subject line. Bad on me.

 

--Walter in Davie, FL
Participant
August 23, 2020

So can no-one offer some support Adobe??????