Skip to main content
M
mickm57089148
Participating Frequently
March 26, 2019
Question

Photoshop Elements !9

  • March 26, 2019
  • 5 replies
  • 650 views

Hi

I have Photoshop Elements 19 installed on my iMac running Mojave,was all working ok until Adobe last update, and now I can not use Editor,I can see all my phots in Orgainzer and open them but not in Editor,Comes up with message files are locked and I don't have permission,and to unlock I need to go into Finder to unlock files but can't seem to find this, would anybody have any ideas how to rectify this problem,Have tried ringing Adobe Support but cannot get trough

Many Thanks

Mick

    This topic has been closed for replies.

    5 replies

    M
    mickm57089148Author
    Participating Frequently
    March 27, 2019

    Hi

    when I try to back up my Catalogs I get message saying

    error encountered while writing files

    /Users/mickmcinerney/Library/Application Support/Adobe/Elements Organizer/Catalogs/My Catalog/catalog.pse17db

    any idea what I need to do here

    99jon
    99jon
    Genius
    March 27, 2019

    Are you using an external hard drive? Ensure the drive or folder has read & write permissions.

    M
    mickm57089148Author
    Participating Frequently
    March 27, 2019

    Hi

    many thanks for all your help have managed to get photos back and able to work with them now in Editor

    Regards

    Muck

    M
    mickm57089148Author
    Participating Frequently
    March 27, 2019

    Hi

    dont seem to be getting message now what I Done was delete a few of my albums and then tried to reimport them,but not I get Media files were skipped because they are either already present in the catalog or not supported how can I get them back from Catalog

    99jon
    99jon
    Genius
    March 27, 2019

    If files are already in the catalog deleting from an album makes no difference. Albums simply point to a file like playlists in iTunes point to a song. So you can have the same photo in several albums; Organizer simply makes the links.

    To find your photos press Ctrl+F and in the search box try searching for a file name.

    Or bring up the time line (Ctrl+L) and browse by date.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    March 27, 2019

    Hi Mick,

    Has your issue been resolved? If not, please post a screenshot of the error message. This would help us in addressing your issue in a better manner.

    Thanks,

    Medha

    99jon
    99jon
    Genius
    March 26, 2019

    Hi Mick

    Try checking permissions by navigating to the Editor app.

    Applications >> Adobe >> Adobe Photoshop Elements 2019 >> Support Files

    Inside the Support Files Folder highlight Photoshop Elements Editor.app and press cmd+I to open the info dialog. At the bottom check that everyone has read & write privileges. You can click the lock icon if changes are needed.

    M
    mickm57089148Author
    Participating Frequently
    March 26, 2019

    Hi thanks for getting back to me,not sure if it’s me but when I click on the Editor app the editor desktop opens showing quick guiuded expert panel I can’t see

    where to go to find Application Adobe to continue is there something else I should be clicking on

    mick

    99jon
    99jon
    Genius
    March 26, 2019

    You should be able to navigate the folder path from Finder:

    Macintosh HD >> Applications >> Adobe >> Adobe Photoshop Elements 2019 >> Support Files

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices