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J
Jenab
Participant
December 9, 2019
Question

Photoshop Elements crashing at the loading page.

  • December 9, 2019
  • 2 replies
  • 326 views

Hi 

 

My photoshop elements keeps crashing when i try to open photo editor,  it opens the load page and then i get stuck on Adding extensions.........Multiprocessor Support.

 

I've tried uninstalling and then installing again but it keeps getting stuck and i have to go into force quit, when i gointo force quit it then says that the application in not responding.

 

I fon't know what to do.

This topic has been closed for replies.

2 replies

Medha_Sharma
Adobe Employee
Medha_Sharma
Adobe Employee
December 9, 2019

Hello,

 

Could you please try the steps mentioned in this article? Let me know if the application crashes even after following the suggested steps.

 

Thanks,

Medha

99jon
99jon
Genius
December 9, 2019

This is often hardware/system related. Do you have more than one GPU e.g. Nvidia/AMD graphics card & driver together with an internal GPU?

If so have you tried disabling one or the other?

It may help if you let us know your system specs.

 

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