Photoshop Elements Shuts Down At an Attempt to Edit Image

I have a Win version of the most current Photoshop Elements. I have just purchased it.

When I open Raw file in a program and click any button to edit, the program shuts down immediately with the following error:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    PhotoshopElementsEditor.exe

  Application Version:    17.0.0.0

  Application Timestamp:    5b886ddc

  Fault Module Name:    StackHash_a893

  Fault Module Version:    6.1.7601.23915

  Fault Module Timestamp:    59b94ee4

  Exception Code:    c0000374

  Exception Offset:    00000000000bf3e2

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    a893

  Additional Information 2:    a8931d22372f7da12ad1ce31ede43eb8

  Additional Information 3:    6388

  Additional Information 4:    6388bdfe66d02ce9dea1a79ca9e0a48c

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Please, help me solve it.

On another note, I am seriously disappointed that I can't get Customer support help even though I am a paying client.