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jasont85926290
jasont85926290
Participant
November 5, 2018
Question

PS Elements 12 crashing

  • November 5, 2018
  • 1 reply
  • 339 views

I have been operating PS Elements 12 for 4 years without issue on a Mac and then last week the program started crashing.

The program works fine in Raw but as soon as you go to editor the click on an image the program crashes.

Does anyone know a fix

Scammers please dont respond

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1 reply

99jon
99jon
Genius
November 5, 2018

Have you updated to Mojave? Try trashing the prefs which is usually necessary after updating Mac OS.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 12 Paths

Adobe Photoshop Elements 12 Settings.

The library is hidden in recent versions of Mac OS. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

After deleting the above, try launching Elements again. Let us know if that works.

    jasont85926290
    jasont85926290Author
    Participant
    November 5, 2018

    Thanks heaps 99jon, i do have the latest version of Mojave.

    I deleted the files and re launched Elements and it is still crashing.

    Any other possibilities

    Thanks again

    99jon
    99jon
    Genius
    November 5, 2018

    Sorry that made no difference for you. Older software can often cause problems. There was a Mac forum suggestion related to Security & Privacy settings. I’ve not tried it personally but you could give it a try if the dialog shows PSE.

    https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

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