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December 5, 2016
Question

PSE 14-Serial No peculiarity

  • December 5, 2016
  • 1 reply
  • 195 views

Purchased and registered Elements 14 (it shows in my product list) but it keeps asking for the serial number every time I launch it. Anyone know how to stop this happening?

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    1 reply

    mytaxsite
    Inspiring
    December 5, 2016

    alanm63766342 wrote:

    Purchased and registered Elements 14 (it shows in my product list) but it keeps asking for the serial number every time I launch it. Anyone know how to stop this happening?

    You don't say when did you buy the product or whether you have already entered the serial number once.

    I suggest, enter your serial number while you are logged in as Administrator on your machine and use the same e-mail as the one you have registered when buying the product so that it is correctly registered on your machine.

    Try it and let us know if it worked or not.