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A
abbyn3844373
Participant
August 9, 2017
Question

PSE 7 serial # not "valid"

  • August 9, 2017
  • 1 reply
  • 179 views

Hi, all. I've contacted support twice about this and they can't seem to help. I have an old copy of PSE 7 that I'm reinstalling on a new computer. The serial # is on the DVD case I'm holding in my hand, and it is registered under my Adobe account. Yet when I put it in to activate PSE7, it tells me the serial # is invalid. Considering it's still offered as a download from Adobe, and the # is registered to my account, this isn't making much sense to me. Any ideas?

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    August 11, 2017

    Hi,

    Apologies for this inconvenience.

    Following link lists some solutions for this issue. I would request you to please try these out and see if any of these works:

    Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Thanks,

    Arshla

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