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J
jk-dad22
Participating Frequently
October 13, 2017
Question

PSE15 "No valid files found" on IPhone 6

  • October 13, 2017
  • 1 reply
  • 1213 views

I recently purchased a new Windows 10 PC and installed PSE15 on it.  When I connect my IPhone 6 to the PC through a USB connection, PSE15 sees the phone as a "Camera or Card Reader".  However, when I click on the Apple IPhone as the Source, I get the message "No valid files found".  I have LOTS of photos on this phone.

Can anyone help?

Bill

This topic has been closed for replies.

1 reply

G
GeorgeDaPorge
Participant
October 27, 2017

I have this same issue.  However, I upgraded to PSE 15 this past summer.  I was able to download photos from my iPhone 6S then, but recently I am getting the "No valid files found" message.  I had PSE 11 prior to this and never had an issue downloading photos from any iPhone.  Can we get a resolution already??

J
jk-dad22Author
Participating Frequently
October 27, 2017

George,  I discovered that is was an IOS problem that the new upgrade likely caused.  I needed to toggle the Iphone to allow the PC to access to photos.  That solved the issue.  - Bill

    G
    GeorgeDaPorge
    Participant
    November 27, 2017

    That did it jk-dad22!  Thanks for the help!!

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