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hatstead
hatstead
Inspiring
January 19, 2018
Question

Quote previous message

  • January 19, 2018
  • 2 replies
  • 565 views

For several days, the "quote previous message" function does not work for me when submitting a reply.

I have looked under preferences, but don't see an option to engage this.

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 19, 2018

    Try updating your browser or clearing the browser cache.

    hatstead
    hatsteadAuthor
    Inspiring
    January 20, 2018

    Try updating your browser or clearing the browser cache.

    Browser is up to date, cache cleared. No difference.

    Inserted above via copy/paste.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 20, 2018

    I remember this happening a short while ago to some users. It was an intermittent problem for me then. I can't remember if it was a browser or Jive issue.

    What browser are you using?

    I'm on Chrome Version 63.0.3239.132 (Official Build) (64-bit).

    MichelBParis
    MichelBParis
    Legend
    January 19, 2018

    hatstead  wrote

    For several days, the "quote previous message" function does not work for me when submitting a reply.

    I have looked under preferences, but don't see an option to engage this.

    Workaround:

    Click on Reply.

    Select all or a part of the original message, copy it and paste it in your answer. Reselect it and click on the quote icon.

    It's useful to 'multi-quote' several parts of the original message.

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