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lisat43075247
Participating Frequently
March 4, 2020
Question

"save for Web", it totally kicking me out of PSE

  • March 4, 2020
  • 4 replies
  • 496 views

After a rrecent update, I'm no longer able to "save for web" which is an essential part oof my business.  When I attempt to save for web, I can go thorugh the all of the normal steps, but when I hit that last "save" as the last step, PSE totally shuts down and of course, my project was not saved.  I've tried repeatedly and it still does not work.  I've tried other methods to save at 600 or 700, but nothing is working.

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4 replies

Phinny
Phinny
Legend
March 8, 2020

Lisa, think about buying PSE 2020 (full installer) for $69.99 -- now through March 15.  That's a $30 discount.

    99jon
    99jon
    Legend
    March 8, 2020

    You don’t say what version of PSE is installed. PSE 2020 is the most compatible version with Catalina. Older versions can never be –reinstalled due to 32 bit installer components.

      L
      lisat43075247Author
      Participating Frequently
      March 8, 2020

      It's PSE14 sorry about that.  Grandma here trying to get it right.  Hehehe...

      99jon
      99jon
      Legend
      March 5, 2020

      Deleting the Save for Web prefs should be straight forward. Next time you launch the Editor they will get re-built afresh.

      L
      lisat43075247Author
      Participating Frequently
      March 8, 2020

      Hi 99jon, I tried everythin you said and it is still not working AND I do have Catalina.  Any other advice?

      99jon
      99jon
      Legend
      March 4, 2020

      Which version of PSE do you have installed, also Windows or Mac?

      Try deleting the pref files/folders

      Quit Elements

       

      On Mac Launch Finder

      1 Navigate to:

      Macintosh HD/Users/[Username]/Library/Preferences/Adobe Save For Web 13.0 Prefs

      From the preferences folder delete the file Adobe Save For Web 13.0 Prefs. You may also have an earlier version and if so delete both – see image below - Then re-launch Elements.

       

      2 If #1 does not work try deleting the plugin and re-install PSE(unless using Catalina) using original disk or download media -   Navigate to:
      Macintosh HD/Users/[Username]/Library/Preferences/Adobe/Plugins/Adobe Save for Web Elements 13

      From the plugins folder delete the folder Adobe Save for Web Elements 13. Also delete folder 11 if present

      Re-launch Elements

       

      N.B. To get to the user Library quickly hold down the Optn (Alt) key and on the top menu click “Go” and you can then select Library.

      L
      lisat43075247Author
      Participating Frequently
      March 5, 2020

      Ah, gee!  That does not sound so easy.  I better wait and get some technical help.  Thanks.

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