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laurien5006428
Participant
April 25, 2017
Question

Text Tool Doesn't Work since Most Recent Windows 10 Update

  • April 25, 2017
  • 6 replies
  • 2471 views

My PC did an automatic Windows 10 update this past weekend. Since the update, the Text tool in Photoshop Elements 15 no longer functions. I had the same problem in Adobe Photoshop Creative Cloud 2017, but that resolved when I downloaded the most recent update for Photoshop CC2017. I like using Elements for basic photo and text editing because it's simpler.

The first error when I attempted to use the Text tool was: "Could not complete your request because something prevented the text engine from being initialized."

I tired resetting the Text tool, but that causes Elements to shut down.

Any other ideas about what to try, or a patch for Photoshop Elements 15?

This topic has been closed for replies.

6 replies

M
michaeld65568851
Participating Frequently
July 23, 2017

    ajays74965046 Employee     Jul 5, 2017 7:41 AM    (in response to joeyp93007254)    

Hi,

please get to the following location on your computer and rename the folder PSE(version number) to PSE_old.

C:\Users\'username'\AppData\Local\Adobe\TypeSupport

Check of the text tool works fine after renaming the folder.

Thanks and regards

R
rpwines
Participant
July 22, 2017

I'm having the same problem with elements 15 as well as photoshop

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
June 22, 2017

Hi laurien,

Thanks for updating information regarding your issue.

Could you please try to test your Elements software in a new admin user account & check whether its working fine or not ?

Hope to see your reply soon.

Thanks

Regards

Dhananjay

G
grolwes
Participant
June 22, 2017

I am having the same issue. I have windows 10 and text tool will not initiate. Should we contact Microsoft or are you working this issue?

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
June 22, 2017

Hi grolwes@aol.com,

Thanks for posting in Adobe forum.

I understand you are facing same issue with text tool.

Kindly try the steps provided in the above thread.

If this doesn't work then please try to test your Elements software in a new admin user account & check whether its working fine or not.

Hope to see your reply soon.

Thanks

Regards

Dhananjay

M
michaeld65568851
Participating Frequently
July 3, 2017

I have tried al, the fixes.still not woring. I did u install and then re-install the program and still the same problem

"Could not complete your request because something prevented the text engine from being initialized

Need help

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
April 25, 2017

Can we try the following steps:

- Open "Control Panel"

- Open "Programs & Features"

- Repair the following list of programs

* Microsoft Visual C++ 2012 Redistributable (x64)

* Microsoft Visual C++ 2012 Redistributable (x86)

* Microsoft Visual C++ 2013 Redistributable (x64)

* Microsoft Visual C++ 2013 Redistributable (x86)

* Microsoft Visual C++ 2015 Redistributable (x64)

* Microsoft Visual C++ 2015 Redistributable (x86)

- Restart your machine & check Adobe Photoshop Elements.

    L
    laurien5006428Author
    Participant
    April 25, 2017

    Just tried that, including the restart. Still not working, same error message.

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    April 25, 2017

    Hi laurien,

    Thanks for posting in Adobe forums.

    Could you please try the following steps:

    Firstly,

    - Open Photoshop Elements

    - Click "Edit"

    - Click "Preferences"

    - Click "General"

    - Click " Reset preferences on the next launch"

    - Re-open the program & test "Text Tool" again.

    If this doesn't help you then secondly,

    - Select "Text Tool" from the toolbox.

    - Click the to open the menu in Tool Options.

    - Click "Reset Tool" or "Reset All Tools

    - Restart Adobe Photoshop Elements & test "Text Tool" again.

    Thanks

    Regards

    Dhananjay

      L
      laurien5006428Author
      Participant
      April 25, 2017

      Thank you. Just tried both options, no change. Still getting "Could not complete your request because something prevented the text engine from being initialized."

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