Skip to main content
S
seanfi
Participant
October 13, 2018
Question

tool option black panel

  • October 13, 2018
  • 1 reply
  • 390 views

Hi

I have installed Photoshop Elements 2019. I have two problems.

Problem one is there is a black box covering approx. 75% of the tool options box. Some of the options for some of the tools are hidden by this box.

Problem two is when I activate the rulers the top ruler does not display properly i.e. the display starts at 21cms and finishes at 10cms.

Thanks in advance to forum members that take the time to help.

Regards

Sean.

    This topic has been closed for replies.

    1 reply

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 16, 2018

    Hello,

    Could you please share your monitor's resolution?

    For the issue pertaining to the ruler, request you to please share a screenshot.

    Thanks,

    Medha

    S
    seanfiAuthor
    Participant
    October 16, 2018

    Hi Medha

    Thank you for your email. The screen resolution is 5120x2880. A screenshot is attached.

    Regards

    Sean

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 17, 2018

    Hello,

    Please try changing the display resolution to 3840x2160.

    Also, please clear the application's preferences (Ctrl/Cmd + K > Reset Preferences on next launch). This should hopefully resolve the discrepancy in the ruler's display.

    Thanks,

    Medha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices