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petemetcalfe
Participant
April 30, 2019
Answered

Uninstalling Photoshop Elements 2019 failing

  • April 30, 2019
  • 2 replies
  • 2183 views

Hi there, anyone have a fool proof way to uninstall Photoshop Elements 2019?

 

I'm packaging it for deployment through SCCM and the install appears to work fine using oem.exe -P PSE.  However, the uninstall string displayed in the registry "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Uninstaller.exe"--uninstall=1 --sapCode=PSE --productVersion=17.0 --productPlatform=win64 --productAdobeCode={PSE-17.0-64-ADBEADBEADBEADBEADBEADBE} --isNonCCProduct=true --productName="Adobe Photoshop Elements 2019" --mode=1  fails with set-up.exe displaying a blank window and that's it.

Same behaviour when uninstalling from Programs and Features.

Any thoughts please?

Cheers,

Rob.

    This topic has been closed for replies.
    Correct answer KumarPrakash

    Hi

    Could you please use the below command:

    Set-up.exe --silent=1 --uninstall=1 --sapCode=<product sapCode> -- productPlatform=<product platform> --codexVersion=<codex version> -- deleteUserPreferences=<true/false>

    sapcode: PSE/PRE

    codex version: 17.0(for 2019)

    productPlatform: win64/mac

    • Set-up.exe is present parallel to oem.exe.
    • This command does not show Progress Percent of Uninstall and Exit Code is not returned.

    Please let us know if this works.

    Thanks

    Prakash

    2 replies

    K
    KumarPrakashCorrect answer
    Participating Frequently
    May 1, 2019

    Hi

    Could you please use the below command:

    Set-up.exe --silent=1 --uninstall=1 --sapCode=<product sapCode> -- productPlatform=<product platform> --codexVersion=<codex version> -- deleteUserPreferences=<true/false>

    sapcode: PSE/PRE

    codex version: 17.0(for 2019)

    productPlatform: win64/mac

    • Set-up.exe is present parallel to oem.exe.
    • This command does not show Progress Percent of Uninstall and Exit Code is not returned.

    Please let us know if this works.

    Thanks

    Prakash

    P
    petemetcalfeAuthor
    Participant
    May 1, 2019

    That seems to work fine thanks. Such a shame the the source files need to be available to uninstall the product.

    Cheers,

    Rob.

    Sent from my iPhone

    99jon
    99jon
    Genius
    April 30, 2019

    See this similar thread. It relates to an older version but may help.

    Photoshop Elements 15 Silent Uninstall

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