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K
kathyl65939031
Participant
April 6, 2018
Question

Will not open

  • April 6, 2018
  • 1 reply
  • 296 views

I have Windows 10 and installed on our desktop and when you click the link it will not open, it just sits in the taskbar.  We also installed on our laptop and it works fine on it.  Also running windows 10.  TIA

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    1 reply

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    April 6, 2018

    Hi,

    Which version of PSE are you using?

    If you restart your PC, does elements work once?

    Does the Welcome screen load - (that's the one that offers Edit or organize)?

    Brian

    K
    kathyl65939031Author
    Participant
    April 6, 2018

    PSE 18

    I never get an open screen at all.

    On Fri, Apr 6, 2018, 9:51 AM Little_Pale_Face <forums_noreply@adobe.com>

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    April 6, 2018

    Hi,

    There seems to be problem sometimes with the welcome screen

    Try creating direct link to the organizer and avoiding the welcome screen

    1

    Use Windows file explorer to navigate to the following folder: -
    C:\Program Files\Adobe\Elements 2018 Organizer

    2

    In that folder, find the following file: -
    PhotoshopElementsOrganizer.exe

    3

    Right click on the file and select Pin to Start from the dropdown list

    4

    Close file explorer

    There should now be a tile on your start screen for the organizer.

    Do you normally stsrt with the organizer?

    Brian

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