Premiere Elements 15 MP4 Problems

I am having the same problem and hope you have come up with a solution in the past couple of months

Hi Vikes1967,

I too have the identical problem you describe.  I get an "add media failure, the importer reported a generic error" when trying to add the mp4 produced from my Samsung S8.  Have you found an Adobe solution yet? (aside from having to use another program to convert a video file from a format reportedly already supported by Adobe Premier Elements)

The ACP answering your question was kind enough to advise you to use software from another provider, and the probably would work.  Perhaps, like me, you're wondering why you purchased this Adobe product if you need to install additional software from another provider to get functionality Adobe claims is already in Adobe Premier Elements?

Perhaps Adobe only supports some mp4 but not other?

Thanks.

Mark

Might want to run the files through HandBrake and set them to Constant Framerate before bringing them into Elements.

Hi Vikes,

Thanks for posting in Adobe forums.

I understand you are facing issue to open a video recorded by Samsung Galaxy S8+ in Adobe Premiere Elements 15.

Could you please provide me the following information?

- Are you using a Windows Machine or a Mac?

- Have you updated Adobe Premiere Elements 15 yet?

- Are you facing any issue while playing video in Adobe Organizer?

- Are you getting this issue with one video or every recorded video from this device?

- In which resolution have you recorded the video?

- Have you tried to apply any filter while recording a video in your phone before importing in Adobe Premiere Elements?

Hope to get your reply soon.

Thanks

Regards

Dhananjay

HI,

Thanks for reporting your issue.

For better resolution to your problem, we would recommend you to post this query on Premiere Elements Forum.

Thanks,

Anwesha