Adobe Premiere 2023 not launching on laptop

Forum|Forum|3 years ago
May 3, 2023
1 reply
866 views

On my Surface Laptop I can't launch Adobe Premiere:

The splash screen appears for a few seconds, it doesn't show any plugins load, then disappears.

I've restarted computer, uninstalled CC and reinstalled, repaired C++ 2012 and 2015 Redistributables, ran as administrator, downgraded tfrom Premiere 2023 to Premiere 2022, checked for duplicate run times in task manager (there are none), and the problem persists.

Specs are Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz with 32 RAM, on Windows 10

Please help, as I now can't do my job.

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Hi jaimel,

How are you? Thanks for the note. I had some trouble updating Premiere Pro too. I had to update Windows 10. Have you tried that? Need any help with updating the OS? Let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

jaimel91929744Author

Participant

Yes, I'm on the most recent version of Windows 10

Kevin J. Monahan Jr.

Legend

Hey JaimeL,

Thanks for the response and info. You might try the following solution, as it has worked for others with similar issues: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html Let us know if that works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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