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Baris30527746spjg
Participant
July 15, 2024
Question

Adobe premiere pro deletes everything after ERROR!!!

  • July 15, 2024
  • 2 replies
  • 290 views

Best,

 

Adobe premiere stucks when i want to save after couple hours of working. Then when i want to save it stucks. (is does not to when i save few hours but sudenly it does stuck. After that when i want to re open adobe ALL OF THE FILES are deleted. Including my footage. A WEDDING! THE SPECIAL DAY OF PEOPLE. How can this happen adobe? Windows gives me an error with cannot reach or undreadable folder. A WEDDING WHERE PEOPLE MARRY 1 TIME IN THEIR LIFE!!!!! So no i have to buy a special program for 120 dolars to get my files back to wait that it happens AGAIN! PLEASE FIX THIS!!!!!!!!!

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2 replies

R Neil Haugen
R Neil Haugen
Legend
July 15, 2024

Sad about the "KF" chip, as those don't have Intel's "QuickSync" long-GOP hardware processing included. Ah well.

 

As to the deletion, in nearly all cases that is actually that something is 'hidden', sometimes in Premiere's data files as you can set files to 'hidden' within the app. And sometimes on the OS setup, something causes the file data to be set to 'hidden' in the OS.

 

And for general information for those that read this ...Premiere does not copy your files somewhere on "Import"!

 

We have had numerous cases "here" over the years where someone 'imported' their media into Premiere, assuming it was actually copied to someplace else. Then deleted their original media to save space. Which meant ... they deleted their files themselves.

 

Premiere's "import" process is only creating a metadata reference to the location on-disc for the assets imported. That easy misunderstanding occasionally catches people, as noted, and it hurts.

Everyone's mileage always varies ...
B
Baris30527746spjgAuthor
Participant
July 15, 2024

But i did not delete anything, it gives the error that it can not read the folder. And when i press on properties in the folder says 0 bytes. I did not see a directly answer or solution for this problem

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 15, 2024

To me, it sounds like a disk failure.

Won't recover the files but will tell you how not to lose everything.

FAQ: When to use "Save A Copy," or "Save As," and when to simply use "Save"

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 15, 2024

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

You may be experiencing a hard drive failure.

Are you using an external hard drive/

B
Baris30527746spjgAuthor
Participant
July 15, 2024

Specs here:

 

 

Working on a 2 TB ssd extern from samsung 980PRO

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