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BamboozledKid262157147z63
Participating Frequently
December 10, 2023
Question

Audio dropouts during playback

  • December 10, 2023
  • 3 replies
  • 492 views

I've never had this problem before, it's only recently that audio drops out and crackles during playback in Premiere Pro. I have not ecountered this in other programs like After Effects, and it happens randomly. Sometimes several times in a short sucession. The meter stays the same level whenever it happens.

I've tried the following:
-Clearing Media Cache
-Selecting the Default Input as No Input
-Changing my playback samplerate
-Changing the latency

None of these solutions seem to work at all. I am not sure if anyone has had this problem before.

Computer Specifications:
Processor: Intel Core i9-13900K 32 threads - 3 GHz
Graphics Card: NVIDIA GeForce RTX 4090 24 GB VRAM
Memory: 96 GB RAM
Platform: Windows 11

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 3, 2024

    Sorry about that, @BamboozledKid262157147z63,

    Are you running the studio driver or the game ready driver for the GPU. If they have the game ready driver installed, please try the studio driver. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    BamboozledKid262157147z63Author
    Participating Frequently
    January 9, 2024

    I updated to the latest Windows update and Nvidia Studio Driver, and it didn't fix it.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 15, 2023

    Hi @BamboozledKid262157147z63,

    Well, that's kind of weird. Might it be hardware related? Do you have the latest audio and video drivers (studio version) installed? Is Windows updated?

     

    On the software side, have you tried deleting media cache? Press Shift at launch for the Reset Options. Delete media cache. If you don't mind losing certain customization, you can also reset preferences. Try these things and let us know if that helps.

     

    Sorry for the hassle.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    BamboozledKid262157147z63Author
    Participating Frequently
    December 18, 2023

    Windows is up to date, latest drivers are installed, and as I said previously clearing the media cache did not work either.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 18, 2023

    HI @BamboozledKid262157147z63,

    Try copy/pasting the material into a new sequence. Make sure the sample rate matches that of your clips. See if that helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 14, 2023

    Hi @BamboozledKid262157147z63,

    Thanks for the info. What kind of footage are you working with? Have you tried matching the sample rate of the clip to the Sequence Settings? If that doesn't work, paste the clips into a new sequence. Does that help? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    BamboozledKid262157147z63Author
    Participating Frequently
    December 15, 2023

    It happens regardless if there's footage on the timeline. I also encounter the problem on projects where I never had the problem before.

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