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Participant
October 24, 2023
Question

because of updates

  • October 24, 2023
  • 2 replies
  • 187 views

Hello,

I was creating a project on Premiere Pro 2023 and After Effect 2023. I am near the end of my project and it was all working smoothly. Then the update to 2024 of both Premiere and After Effect. It all started to get Spiral after the update. Linking media and all sorts. need to finish my project. anybody can help with this kind of workaround? I really appreciate any help you can provide.

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2 replies

Community Expert
October 24, 2023

clear cache in premiere pro - purge memory and disk cache in after effects

reset the preferences (hate to mention this every time but it solves most issues)

if none of these works, uninstall and reinstall creative cloud or log out/in

(might be related to syncing issues)

jane-e
Community Expert
Community Expert
October 24, 2023

@HMWS27198827b17p 

 

I've moved your post to Adobe Premiere Pro for you.

 

Jane