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A
Anonymous
October 18, 2023
Question

Bug sur première pro

  • October 18, 2023
  • 3 replies
  • 766 views

Bonjour,

j’ai un problème avec première pro. J’ai acheté un Msi katana 17, 12e génération i7 avec 32 gigas de ram 1To ssd et une RTX 4060 8go dédié. Mais avec ça je n’arrive pas à utiliser normalement première pro. Je suis sous Windows 11 et j’ai la version 2019 de première pro. Quand je mets des rushs filmés avec mon téléphone (IPhone 11) dans le logiciel, il lit normalement le song mais saccade totalement la vidéo. La vidéo lit que quelques secondes (2 ou 3) puis recommence la même partie en boucle jusqu’à ce que la lecture se termine. Aidez moi s’il vous plaît.

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    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 18, 2023

    If that's not it, delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

    A
    Anonymous
    October 19, 2023

    D'accord merci 🙏 j'essayerai ça pour voir.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 19, 2023

    Let us know what happens.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 18, 2023

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

    A
    Anonymous
    October 23, 2023

    Cette astuce a réglé mon problème 👌 merci infiniment 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏 première pro ne bug plus du tout.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 24, 2023

    Bonjour @33014155,

    I read your case notes. Thanks for the info. I think your Preferences > Audio Hardware Preferences might be amiss. Try this: Set the Default Input to "No Input." Does the issue go away then? Let us know, OK? Good luck!

     

    Merci,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      A
      Anonymous
      October 19, 2023

      D'accord merci 🙏

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