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C
Courtnoski5
Known Participant
October 23, 2023
Question

Bug warning in Premiere regarding an Nvidia graphics card

  • October 23, 2023
  • 3 replies
  • 752 views

A new bug in Adobe Premiere has appeared when launching the program on a Hewlett Packard Zbook Firefly 14 inch. This is their top of the line business model. When launching Premiere, a black box appears saying there is a conflict with the graphics card. Here is the report. Look under Video. 

 

System Components:
 
Operating System    Windows v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Video    Intel(R) Iris(R) Xe Graphics v.31.0.101.4575
----------------------------------------------------------------------------
No conflicts to report.
 
Video    NVIDIA T550 Laptop GPU v.31.0.15.2908
----------------------------------------------------------------------------
1. NVIDIA has identified a bug in your driver which might cause random crashes in your Adobe application. Please follow the instructions listed in the linked article.
 
Audio    Cirrus Logic Awesome Speaker Amps v.2.4.49.895
----------------------------------------------------------------------------
No conflicts to report.
 
Audio    Intel® Smart Sound Technology for Bluetooth® Audio v.10.29.0.9467
----------------------------------------------------------------------------
No conflicts to report.
 
Audio    Intel® Smart Sound Technology for Digital Microphones v.10.29.0.9467
----------------------------------------------------------------------------
No conflicts to report.
 
Audio    Intel® Smart Sound Technology for USB Audio v.10.29.0.9467
----------------------------------------------------------------------------
No conflicts to report.
 
Audio    Realtek(R) Audio v.6.0.9545.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    Bluetooth Device (Personal Area Network) v.10.0.22621.1555
----------------------------------------------------------------------------
No conflicts to report.
 
Network    ExpressVPN TAP Adapter v.9.24.2.45
----------------------------------------------------------------------------
No conflicts to report.
 
Network    ExpressVPN TUN Driver v.0.8.0.0
----------------------------------------------------------------------------
No conflicts to report.
 
Network    Intel(R) Wi-Fi 6E AX211 160MHz v.22.240.0.6
----------------------------------------------------------------------------
No conflicts to report.
 
Network    Microsoft Kernel Debug Network Adapter v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (IKEv2) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (IP) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (IPv6) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (L2TP) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (Network Monitor) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (PPPOE) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (PPTP) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
Network    WAN Miniport (SSTP) v.10.0.22621.1
----------------------------------------------------------------------------
No conflicts to report.
 
 
____________________________________________________________________________
 
    Debug database settings:
        dvaworkspace.FrameAndPanelClipOSChildren: Current: false Default: 

 

This topic has been closed for replies.

3 replies

R
RjL190365
Legend
October 24, 2023

Guess what? All Quadro/RTX driver versions from 528.89 to 529.11 have major bug issues with Premiere Pro which result in glitches. You will need to go directly to the Nvidia Web site itself (and please, do not use Windows Update for this driver update) and download the latest driver from there (driver 537.58 in the Production Branch or 545.84 in the New Feature Branch). You will need to completely uninstall and delete all traces of the 529.08 driver (if no Nvidia uninstaller is available in the Programs and Features section of the Settings window, then right-click on the Windows Start button, then click on Device Manager, then locate the GPU under Display adapters and then right click on the GPU name and then click on Uninstall device, making sure the box before "Attempt to remove the driver for this device." is checked) before installing the 537.58 or 545.84 driver. You will need to reboot the computer after uninstalling the bad driver, and then let Windows Update auto-download a default Nvidia driver before you install the new driver over the Microsoft default-downloaded one.

C
Courtnoski5Author
Known Participant
October 24, 2023

Also, I am running Windows 11, all updates.

C
Courtnoski5Author
Known Participant
October 23, 2023

I should add that this is a new problem. I have been using Premiere on this laptop for about 6 months with no issues. The warning now occurs with the 2023 and 2024 versions of Premiere. The Nvidia driver is version 31.0.15 2908, with a date of 5/30/2023.

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