Skip to main content
J
Jordan Clay
Inspiring
July 9, 2023
Answered

Crash on Launch

  • July 9, 2023
  • 12 replies
  • 1127 views

Premire crashes on pretty much ALL of my projects. I launch premiere click on recent, the splash screen will come up start loading into the project and as the media starts to populate it crashes.

  • Updated cloud
  • Updated premire
  • Updated Drivers (CPU,GPU you name it I updated it)
  • cleared all cache
  • cleared profiles
  • Installed older versions (went back 5 versions)
  • Started New Sequence Imported old sequence
  • Took off GPU accel
  • Changed Cache folder location
  • Uninstalled ALL 3rd party plugins
  • Used beta compatibility check (Everything is good)
  • Renamed Project
  • launched project from premiere, launched project from windows explorer

 

I have spent hours upon hours Ive been up since 6am thats 4 more hours of doing nothing but trying to get a project to launch. Will a dev for the love of god check my .DUMP file to see what is going on. This is a $11,000 project that has had constant delays because premiere will not launch my projects. I have 16 classes with over 3 hours of footage each all of them have closed captions and If I have to start over this is 100s of hours of work LOST because of a program.

 

Ryzen 5950x

AMD 5700

 

I NEED A DEV TO LOOK AT MY DUMP FILES PLEASE BECAUSE THIS HAS BEEN GOING ON FOR MONTHS AND NO ONE CAN GIVE ME A SOLUTION

 

Mod note: Title was changed to reflect your issue.

    This topic has been closed for replies.
    Correct answer Jordan Clay

    Guys @jstrawn took a look at my DUMP and found a VST (MagicDeathEye_64) that I use for my Audio was the culprit. I uninstalled it and everything works now no crashes. @Kevin-Monahan Thanks for everything BIG THANK YOU to @jstrawn he took the time out of his day to help me and I am very thankful. If you're also an audio Engineer using Pro tools, Reaper, and you have piles of VST's one of them may be the reason your premiere is crashing. Hopefully this helps someone out there pulling their hair out like me.

    12 replies

    M
    Community Manager
    mstegnerCommunity Manager
    Community Manager
    July 13, 2023

    I downloaded the latest demo of MagicDeathEye effects and was not seeing a crash with any of the 3 effect types (AU, VST3, VST).  I was trying version 1.2.2 directly from their website.
    I did notice that the effect is not retaining settings, which I will create a bug for right now.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 11, 2023

      So thankful to hear your reply and success in solving your issue @Jordan Clay! And thanks to @jstrawn for tracking down your problem. Great story highlighting how the community in partnership with Premiere Pro developers can succeed in solving issues.

       

      Cheers,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        jstrawn
        Community Manager
        jstrawnCommunity Manager
        Community Manager
        July 11, 2023

        OK that's great news @Jordan Clay and I'm so glad things are working well for you again. Hopefully this will help others as as well but there are just so many things that can interfere. Thanks much for extracting usable crash and dmp files that helped us figure it out.

         

        SO... I'd like to remind others coming across this thread that there are so many things that can cause Pr to fail in a major way. Often it is the result of some conflict with something completely outside our control... like VST plugins. We like to be pro-active and suppress any problems that we know about, but there are just so many things that can get in the way. So, please, if you are experiencing a massive problem like this crash on launch, try to get us actionable things like crash logs and process dump files so that we can get Pr working for you again... Even when it's not actually our fault.

          J
          Jordan ClayAuthorCorrect answer
          Inspiring
          July 11, 2023

          Guys @jstrawn took a look at my DUMP and found a VST (MagicDeathEye_64) that I use for my Audio was the culprit. I uninstalled it and everything works now no crashes. @Kevin-Monahan Thanks for everything BIG THANK YOU to @jstrawn he took the time out of his day to help me and I am very thankful. If you're also an audio Engineer using Pro tools, Reaper, and you have piles of VST's one of them may be the reason your premiere is crashing. Hopefully this helps someone out there pulling their hair out like me.

            jstrawn
            Community Manager
            jstrawnCommunity Manager
            Community Manager
            July 11, 2023

            I can't promise to solve it but the dmp file and other details I see in that direct message are a good start. Thanks for working with us on this. I'll be in touch directly.

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              July 10, 2023

              Nice!

              Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
              J
              Jordan ClayAuthor
              Inspiring
              July 10, 2023

              If James can solve my problem I will definetly post it and I'll buy him a round.

                Kevin-Monahan
                Community Manager
                Kevin-MonahanCommunity Manager
                Community Manager
                July 10, 2023

                Fantastic. James is the man. He should be able to assist you. Please post back any solutions, if you don't mind and have time.

                 

                Thanks,
                Kevin

                Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
                  J
                  Jordan ClayAuthor
                  Inspiring
                  July 10, 2023

                  I PM'D @jstrawn thank you @Kevin-Monahan 

                  jstrawn
                  Community Manager
                  jstrawnCommunity Manager
                  Community Manager
                  July 10, 2023

                  "I NEED A DEV TO LOOK AT MY DUMP FILES PLEASE..."
                  Have you attached a dmp file somewhere? I did not see one. If you can repro the problem on demand then please collect the dump file and send it to me via direct message.

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices