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Participant
July 2, 2023
Question

Help needed with glitch in Premiere Pro 23.5 (as well as other versions)

  • July 2, 2023
  • 2 replies
  • 948 views

Hello everyone!

 

I've got some footage on my Sony FX30 that has been recorded in XAVC S-I 4K, 10bit, 4:2:2, at 30fps, shot in Slog3 that I want to edit in Premiere Pro, the latest version (23.5), on a MacBook M1 Max.

 

After I add my mp4 files to the project timeline this is what I see whenever the video is paused. If I start playback it plays just fine but whenever it's paused it looks like this. Also, if I render it, this is what the video looks like, it's just a mess.

 

Things I've tried:

  • deleting cache
  • restarting Premiere
  • restarting my Mac
  • adding the footage to a different project
  • converting the footage to ProRes HQ or ProRes LT using Adobe Media Encoder (which rendered the same jumbled mess)
  • installing previous versions of Premiere (v22 and v21) and using those


Nothing works for Premiere Pro. I did open up the footage in DaVinci Resolve and there are no issues there. It plays/pauses/renders just fine there.

 

Also, Catalyst Browse can play, pause, convert them without any issues to X AVC S and I can work with those files in Premiere, but I lose a lot as they are three times smaller.

 

What baffles me is that this problem has appeared suddenly and I haven't had it happen before. Same type of footage, camera etc. no issues before.

 

Does anyone have any idea what's happening and how I can fix it? Thank you!

This topic has been closed for replies.

2 replies

Kartika Rawat
Community Manager
Community Manager
July 2, 2023

Hi FatherKaido!

Thank you for trying troubleshooting. Which OS version do you have? Can you also share some files with us to test the issue? https://helpx.adobe.com/in/creative-cloud/help/share.html

Let us know.

 

Thanks,

Kartika

Participant
July 2, 2023

Hello, Kartika!

I am running macOS Ventura 13.4.1.

I tried uploading the mp4 files to Creative Cloud but it gives me an unsupported filetype error so I will use WeTransfer instead, let me know if that is okay, or if you prefer a different method?
Premiere Pro Glitch Sample Footage 

MyerPj
Community Expert
Community Expert
July 2, 2023

FWIW: I just tried them and they act normally.

Windows 11 - 21H2

Premeier 23.5

Nvidia 531.61 (studio)

 

Community Expert
July 2, 2023

Please make sure that your graphics card drivers are up to date.

 

Participant
July 2, 2023

My MacOS is updated to the latest version, so is Premiere Pro, sadly I don't think this is the reason for the glitch.