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Berlin32101582l9xa
Participant
December 13, 2023
Question

My premiere pro starts lagging and crashing whenever I add/import more than one video

  • December 13, 2023
  • 3 replies
  • 877 views

Hi guys, I just encountered a really weird issue with my Premiere Pro. 

I have been using Premiere Pro for a few years now. But I have not been using it in the last few months.

Yesterday I tried using it again but for some reason, whenever I added more than one video in the project, my premiere started lagging and crashing. 

I could not move the video in the timeline, nor select any of the effects.

I have tried using different videos, but the same thing keeps happening.

When I only put one video in the project, everything is totally fine, eventho I put a large video file, it is still okay.

However, if I put, say, two small sized-30 second video, it crashes again.

I have tried reinstalling it, does not work. I even installed an older version (2020), but the same exact thing happens.

I do not thing the problem is in my hardware, because my RAM and GPU are more than enough to run it.

When I had only 8GB of RAM, I could use the 2020 version smoothly. But now this suddenly happens.

 

Please help me guys!

 

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 23, 2024

    Hi @Berlin32101582l9xa,

    Are you still having this problem? If so, I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

    1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
    3. Type "Agent" in the chat box to be connected to a live agent. 
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

     

    I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 13, 2023

    What are the media properties?

    Have you tried proxies?

    https://creativecloud.adobe.com/cc/learn/premiere-pro/web/proxy-media?locale=en

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    Berlin32101582l9xaAuthor
    Participant
    December 15, 2023

    I don't think the problem is with the media I tried to edit, because no matter what format or what size, as soon as I put 2 video files in the timeline/media library, it stops working.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 15, 2023

    Hi @Berlin32101582l9xa,

    I read your note. Sounds odd. Can you show us a screenshot of the Timeline? Sorry for the hassle.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 13, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?


    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

    B
    Berlin32101582l9xaAuthor
    Participant
    December 15, 2023

    Hi there. The spec of my PC is here:

    AMD Ryzen 5 3500
    Ram 8x2 (16 GB) Kingstone Fury Beast DDR 4 RGB Memory 3200 MT/sa

    SSD :

    240 GB Adata SU650 SATA 45.9GB free of 222 GB

    500 GB Samsung 870 EVO 49.1 GB free of 465 GB

    HDD:

    SEAGATE Barracuda 2TB ST2000DM008 still around 1.5TB free

    Mobo Asrcok B450M HDV
    VGA Nvidia Gainward GTX 1650 4GB DDR6
    (I use the gameready driver since I bought this PC and it has been working fine in the last 2 years)
    PSU Aerocool 500 Watt LUX RGB 80+Bronze

    I use ADobe premiere 2020. It has been working fine even before I upgraded my RAM. previously it was 4x2 (8GB) Crucial DDR4.

    I do not think the problem is in the hardware because it has been working fine. I also use premiere to edit big videos to be posted  on youtube and it has been working smoothly before.

     

    B
    Berlin32101582l9xaAuthor
    Participant
    January 18, 2024

    Can anyone help me with this please?

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