Premiere crashes when using J K L key to scrub

Solved

Apologies for resurecting an old thread, but for anyone else struggling with this go to Preferences, Media and turn off H.264/HEVC hardware accelerated playback for growing files in source monitor. 

This fixed the endless scrubbing J and L key problem for me using the latest Premiere update. 

I'm guessing you need to turn it back for the endcode, not got that far with this edit yet!

I updated to the latest PP 2020 and checked to see if the problem was still present.  It is. 

Dabler,

Add a link here to your posting on UserVoice ... we can all go "upvote" it.

I'm not having any issues but I'd be glad to pile on for it ...

Neil

This is definitely happening ... but seems with a rather small subset of users compared to the rather many thousands of users. So I expect would be a pain to troubleshoot, as ... you can't troubleshoot what you can't replicate.

So ... please ... everyone getting this, post on their UserVoice system. It's very important if you want this fixed to do so!

Why? Two things ...

• first, every post there is actually read by an engineer.  At Adobe MAX I got to talk with one of the engineers assigned to this task ... and his complaints were that he didn't get enough reports filed of user issues, and when they were filed, many were too short to be of use. He needs DATA ... the OS/CPU/RAM/GPU ... drivers ... media in use, effects in use, other steps done to the media or that project ... anything that could be a data-point for tracking some elusive crud down. Give him and the team data ... and that's done on the UserVoice system.
• Every post on the UserVoice system is collated and included in the list sent to the upper managers who determine budgets. Like it or not, those folks live by metrics. Give them metrics!

It's the only way to push for more budgeting on fixing some of this crud.

Neil

Agreed.  VERY FRUSTRATING.  Adobe forces our school to upgrade from 2018 to 2020, and now the J,K,L problem leaves us crashing all over the place.  Well done Adobe.  Perhaps it's time to dump CC and move to Davinci or FCPX.  This Adobe subscription model is TRASH !

I just want to add in here that I am also experiencing the exact same issues you are describing. Playback fails as soon as I press J/K/L when editing any of my files with the same "A low-level exception occurred: Adobe Player" error message. The application continues to "work" with other edits, however, I cannot play the timeline until force quitting and restarting.

An engineer would know. But "we" here are not "Adobe" unless "we" have an employee badge. Primarily around the user-to-user forums, the staffers are Product Support ... there are several that are on the forum daily. And occassionally an engineer will pop in for some issues.

Kulpreet is a very useful Adobe staffer in the Product Support area. He would have better access to what specific error codes might entail.

"I can't be the only one experiencing this issue. "

Why not? I'm not, and ... I've not seen any other comments here or elsewhere. The interactions between devices on a computer, the apps loaded, and running an NLE like Premiere are rather complex. In other things I've known of that were "solved" things ranged from actual bad code in Premiere to the presence of the Microsoft OneDrive library file onedrive.dll on a system. For the latter one, only some users had troubles with the onedrive.dll file being on their system. Rename or delete that file, Premiere worked perfectly. Weird stuff happens.

Audio drivers, especially gaming "crud" ... those can cause all sorts of issues. For some users on certain days.

My assumption would be someone else has also run into this ... but why only a small group of people (relatively) is getting any one thing? That's part of the complexity. Remember, there's over 12 million people using the Adobe CC apps, one or more. I don't know how many users work in Premiere Pro daily, but it's a lot. And the variety of gear, media, working practices ... mind-boggling.

But again, I've seen no other post for this issue. So I'd guess it's not a large group of users. Which doesn't make it any less painful or irritating for you, and yes, I've been in the same place.

Neil

Adobe does have it's "Hollywood team" that works with say studios and their massive projects. I've talked with both David Helmly and Karl Soule at NAB and MAX, and that's their beat. I know they seem to have a slightly different something or other for the "Hollywood" operations. And present this at NAB ... but I don't know how you'd get assistance for that specifically other than trying to sort how to contact one or both of them.

They also talk about the various differences in structuring large projects to get the best work out of Premiere, but again ... I don't recall all the differences. I know it does involve building an over-all project with numerous sub-projects under it to keep any one project file from bloating past usability.

They're very helpful once you get to them, for what that's worth.

Neil

Premiere is also failing to re-create my cache files.  It will generate Peak files for a while and conform stuff, then just stop.  When I quit and re-open it will start again...sometimes...and sometimes not.

Great software.