Participant

Question

Premiere gets stuck when opening windows file explorer

Forum|Forum|2 years ago
September 10, 2023
3 replies
579 views

Still getting this problem for the last few years. Almost every time you try to open a windows folder in order to import something or save your exports, Premiere gets stuck and everywhere you click you just hear the windows ping sound, no visible error message and nothing responds so you have to force close everything and lose your progress.

Sharing screenshots of places where it happens for example, (when try to import a preset from a folder or when you select a location to save your export)

This topic has been closed for replies.

J

jasons60157258

Community Manager

Generally this behavior occurs when there is a modal dialog that is up but located offscreen. Next time you hit this could you please make sure Premiere Pro has focus / foreground then hold down the ALT key and press the spacebar. Doing so will activate the actual foreground window's system menu (this should be the file picker window in your case); you can then hit the 'M' key which will put the window in a mode where you can move it using the arrow keys. If the window is offscreen you should then be able to move it onto your screen so you can interact with it. Note that once you move the window a bit with the arrow keys it'll then be movable using your mouse, too. Please try this next time you run into this issue and let us know if it helps. Thanks!

MyerPj

Community Expert

Yes, it's as Jason said. That 'windows ping' sound is the indicator that is happening.

C

Captivating_society1587

Participant

This is indeed a new issue for me as well with latest Premiere update. (I'm also on Windows 10). I thought at first the window was off screen, but that's not the case. For me it takes several minutes (at least 5 minutes) for the window to appear. At first I was just closing premiere and relaunching. Then realized the window does eventually appear but it takes an awful long time. This does not happen every time. The other symptom is when the window does appear it's set to the "desktop" instead of the folder that it was previously viewing in explorer. So I'm wondering if it's trying to find some weird path that doesn't exist and eventually times out to the desktop. In either case, it's super annoying.

easymate13

Participating Frequently

This happened to me in Premiere 2019 on Windows 7. But nothing like that when I upgraded to Windows 10 and Premiere 2020.

Averdahl

Community Expert

Almost every time you try to open a windows folder in order to import something or save your exports, Premiere gets stuck...

By @netnat

Version of Windows and Premiere Pro?

I had this in many apps when i used Win 10 but it got away either with Win 11 or one of Win 11's updates since it was a very long time this happened to me.

netnatAuthor

Participant

It's Windows 10+ Premiere 2023, but happened in previous premiere versions as well. 🙂

Kartika Rawat

Community Manager

Sorry about the trouble. Can you check if permissions are checked for Adobe folders? https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know how it goes.

Thanks

^KR

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