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Participant
August 12, 2023
Question

Premiere keeps crashing. I can not use this software. I need it for work.

  • August 12, 2023
  • 3 replies
  • 133 views

Premiere keeps crashing. I can not use this software. I have uninstalled it and reinstalled older verions, but it still doesn't work.  Unable to do anything in the program.

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3 replies

Peru Bob
Community Expert
Community Expert
August 12, 2023

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Peru Bob
Community Expert
Community Expert
August 12, 2023

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Participant
August 12, 2023