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Robert29163810upyr
Participant
March 30, 2023
Question

Premiere Keeps Crashing when Trying to View MXF Files in Media Browser

  • March 30, 2023
  • 1 reply
  • 306 views

I'm wondering if anyone has had this problem: I had a hard drive crash. Went and got vendor to retreive data and place data on another hard drive. Unfortunately, data was all scrambled. One folder contained MXF files.

 

When I try to use Premiere's Media Browser to preview the files, it begins processing but after a few moments Premiere crashes. Any help with this matter is appreciated.

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 17, 2024

    Hello @Robert29163810upyr,

    Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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