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Participant
March 25, 2024
Question

Video doesn't work after export

  • March 25, 2024
  • 4 replies
  • 410 views

Video plays and works fine in Premiere Pro itself. I try exporting and it has no issues exporting but when i try to open the exported file it doesn't play at all and I can't upload either. The only thing I can think of is I recenetly downloaded audio software for my audio card and Premiere made me change the audio hardwares settings. I also tried unistalling this software but it didnt help. Videos I have exported in the past still work fine when opening in media players or trying to upload.

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4 replies

Peru Bob
Community Expert
Community Expert
April 2, 2024

Try turning off Hardware encoding in the Video tab of the export settings.

Kevin-Monahan
Community Manager
Community Manager
April 2, 2024

Hi @philip34464020eey3,

I read your note. The exported file size is way off. Do you have enough hard drive space to export? How much is left? If it's too full, you won't be able to export. Let the community know. I hope we can help you.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Participant
March 26, 2024

Tried both of these's and no luck.

Community Expert
March 25, 2024

what are your export settings? 

Kartika Rawat
Community Manager
Community Manager
March 25, 2024

Hi there!

Sorry about the issue. Can you share the screenshot of the export settings? Also, let us know the source of the media files that you're editing.

Happy to help.

 

 

Thanks,

KR

 

Moved to discussions

Participant
March 25, 2024

heres my audio settings for eport. lmk if you need more