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M
MatsGefvert
Participant
August 29, 2007
Question

Access denied errors while working with RoboHelp Explorer

  • August 29, 2007
  • 2 replies
  • 477 views
We get strange errors sometimes when we're working with RoboHelp Explorer. We recently upgraded to RoboHelp 6.0, and since then, these errors started appearing.

When compiling a project, or saving, or even just browsing to a new section in the existing Word files (using the RoboHelp Explorer), this message appears "Saving could not be completed because of a sharing violation error" (roughly translated from the Swedish message "Det gick inte att slutföra Spara på grund av ett filtillståndsfel (c:\...\Mallar\Robohelp.dot)").

When we log out and log in again, it works fine for a while, but then the message reappears after a while.

Any ideas? The user in question is running this from a Terminal Services server.
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2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 29, 2007
Welcome to the forum.

RH is designed to be installed on and run from the user's PC. Indeed the licence requires that it is installed with the user's logon and that the user has admin rights. See the topic about installation on my site.

Ordinarily I would say the problem was to do with running it from a Terminal Services Server as presumably those requirements had not been met but it looks like you had it running OK before. Thus I am a bit puzzled. Maybe something I have said will remind of how you installed it before?

Also projects must normally be run from the user's local drive. Network projects often give problems as RH was not designed to work that way.

Does the OS language need to be set to English? Not sure if that would be an issue.

Sorry I cannot give you anything specific and hope you are able to resolve it.

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M
MatsGefvertAuthor
Participant
August 30, 2007
Peter,

Thanks for the answer. Most of our users have thin clients and do everything from the TS, but I guess somehow we'll try to move the RoboHelp to the local computer and see if that works any better. :)
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 29, 2007
Welcome to the forum.

RH is designed to be installed on and run from the user's PC. Indeed the licence requires that it is installed with the user's logon and that the user has admin rights. See the topic about installation on my site.

Ordinarily I would say the problem was to do with running it from a Terminal Services Server as presumably those requirements had not been met but it looks like you had it running OK before. Thus I am a bit puzzled. Maybe something I have said will remind of how you installed it before?

Also projects must normally be run from the user's local drive. Network projects often give problems as RH was not designed to work that way.

Sorry I cannot give you anything specific and hope you are able to resolve it.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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