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raylangivens
raylangivens
Known Participant
August 31, 2015
Question

RoboHelp 2015 output won't display in our server app. Message "Error: Object doesn't support property or method registerListener2" is returned

  • August 31, 2015
  • 2 replies
  • 1302 views

We recently upgraded from RoboHelp 9 to RoboHelp 2015 because version "next" of our server product must support multiple browsers. We have a very large Help file that gets called by the server application. It rendered properly on the server when we built the project with RH9. After upgrading to RH2015, I made a couple of changes to two topics and rebuilt the help. The Help displays fine on my local system. When the help output folder was added to the server build, the result was a blank page with the activity indicator spinning in the browser tab. QA used IE-F12 Developer Tools to get the debug message: "Error: Object doesn't support property or method "registerListener2."  We have no idea what is causing this issue, but it has forced us to go back to RH 9 until we can resolve it. I cannot send the Help project for you to look at , although I can send you a jpg of the error msg, the whproxy.js file, and our stylesheet (if that could be involved). I noticed the whproxy.js file for RoboHelp 2015 is much larger than the one used with RH 9, so I wonder if there's something in it that we should comment out.

Browser is IE 11.

Server runs on Windows 2012 R2 x64

Help was built with RH 2015 on Windows 8.x.

This topic has been closed for replies.

2 replies

Eleonore Bdoc
Eleonore Bdoc
Inspiring
November 27, 2015

Hi!

I have the same problem with the same debug error. It hasn't been fixed yet but maybe my example can help?

I use RH9 and wanted to install an update for IE10 (available at "Published help topics not visible in Internet Explorer 10"). I took the wrong update and installed an update for RH10. It replaces only two folders: template_skin and  template_skinpreview.

No other changes were made.

Helps generated before the update were ok and those generated after are not: "blank page with the activity indicator spinning" as you described. In IE display is ok as long as the "blocked content" (scripts and ActivX controls) is not allowed. In Firefox it is as you described (and was fine before my "update").

I only work on my local computer, it runs Windows 7 Pro.

A
Adobe Employee
amitjha-lt
Adobe Employee
August 31, 2015

Hi

Thanks for reporting.

Are you getting this issue in every project or this project only? Can you please provide more details about the server ?

I will be better if you can provide a small single topic project where this issue is reproducing or if you can provide us(amitjha@adobe.com) server URL where it is reproducing would be great.

Thanks

Amit Jha

raylangivens
raylangivensAuthor
Known Participant
August 31, 2015

Hi Amit,

We have a very large help file that is integrated with the server portion of our flagship product. When you click the question mark (?) in the server UI, the entire WebHelp file is supposed to display. Our other documentation files are PDFs.

  • What details are you looking for about the server?
  • Regarding the small single-topic project and/or the Server URL, I'll need to get back to you.

Is this the first time anyone has ever reported this problem or received that particular message? Do you have any idea what could be causing it?

Thanks,

Kathe

Willam van Weelden
Willam van Weelden
Inspiring
September 4, 2015

What is the rendering mode of Internet Explorer? (You can find that in the Developer tools.) When you place the help on a named server in the domain, (http://myservername), IE switches back to intranet mode using IE7 or earlier rendering. That could be causing issues.

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