Question
RoboHelp Stalls
Help me out here, folks:
I'm using Vista with Adobe Technical Suite. We had an existing set of RoboHelp X5 files that were opened and generated to WebHelp via RoboHelp V7. So far, so good.
Today, I tried to change the .css template on a NEW project. RH stalls and doesn't come back. Here's what happens:
- Open New WebHelp Project
- Add a Topic
- Select the new/added topic file, right-click and select Properties
- From the General Tab, find the Template drop-down; It should show (None, Create the topic using the default style sheet)
- Click the Open Folder Icon
From here on, RH is stalled; after 20 minutes, still nothing; Vista task manager thinks everything is OK; RoboHelp is NOT in "Not Responding" mode, except that I can't move (or close) the New Topic Properties dialog box, and I can't close RH.
I was able to replicate this problem several times. I reinstalled Adobe Tech Comm Suite, applied all updates, and this still happens.
Only changes this week: I have accepted MS Vista updates and an Adobe general update. I installed a MS Visio 2007 trial as well. No anti-virus/anti-spam software changes were made. I use AVG freeware antivirus software.
Any suggestions will be welcome, thanks.
I'm using Vista with Adobe Technical Suite. We had an existing set of RoboHelp X5 files that were opened and generated to WebHelp via RoboHelp V7. So far, so good.
Today, I tried to change the .css template on a NEW project. RH stalls and doesn't come back. Here's what happens:
- Open New WebHelp Project
- Add a Topic
- Select the new/added topic file, right-click and select Properties
- From the General Tab, find the Template drop-down; It should show (None, Create the topic using the default style sheet)
- Click the Open Folder Icon
From here on, RH is stalled; after 20 minutes, still nothing; Vista task manager thinks everything is OK; RoboHelp is NOT in "Not Responding" mode, except that I can't move (or close) the New Topic Properties dialog box, and I can't close RH.
I was able to replicate this problem several times. I reinstalled Adobe Tech Comm Suite, applied all updates, and this still happens.
Only changes this week: I have accepted MS Vista updates and an Adobe general update. I installed a MS Visio 2007 trial as well. No anti-virus/anti-spam software changes were made. I use AVG freeware antivirus software.
Any suggestions will be welcome, thanks.
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