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Participating Frequently
May 9, 2007
Question

Security issues w/ Flashhelp

  • May 9, 2007
  • 2 replies
  • 463 views
Hello all,

I have just started to work for a new company who has used Flashhelp to create an online FAQ / KB. This FAQ should of course only be accessible to our clients... but it seems to be accessible to anyone hitting the correct entry! Would anyone know where I could find any ressources concerning security / admin access with Flash Help?

Thanks in advance,


Paul
This topic has been closed for replies.

2 replies

August 8, 2007
Paul,

As far as I know, RoboHelp doesn't have any ability in itself to manage security. The way we have handled security or role issues is to use conditional build tags. When you generate your output, you specify a directory for the output and set a conditional build expression. You can create any number of expressions.

For example, you could have one tag called "simple" and another called "power." You apply the "simple" tag to topics and text you want only the simple users to see, and the "power" tag to topics and text you want only the power users to see. (Any content that applies to all users doesn't need a tag applied.) Then you generate the "simple" version of the output to one directory (example: .../faq/simple/index.htm) and the "power" version to a different directory (example: .../faq/power/index.htm).

At this point it's up to the programmers or developers to somehow grant the users access as appropriate. We deal with Web applications that use Java, so the Java has been coded with logic that recognizes the user's role and goes to the corresponding directory and version of the help when the user clicks the Help link.

Hope this helps, though you posted over 2 months ago. (I need to check this forum more often...)

--Ben
Newbie8Author
Participating Frequently
May 24, 2007
To add some more useful info to this post:
We have setup a web portal as an internal tool (so our colleagues can view FAQs, files, profiles, ...).
This was created in FlasHelp.

We would like to be able to manage rights on the contents of this portal (simple user: view only; poweruser: access to additional elements; admin: edit, delete and create new content).

Would anyone know where I could put my hands on some related information?


Cheers in advance,


Paul