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T
TG24959220t9z7
Participant
June 21, 2022
Question

3DConnexion 3D mouse doesn't work with Adobe Acrobat standard

  • June 21, 2022
  • 2 replies
  • 1783 views

Hi,

 

I know this topic has been brought up in other posts, but the lone suggestion of changing the security settings does not work for me, and I don't believe it works for anyone else. This ought to get resolved.

 

If anyone has a solution and proof that it works please let us know. If anyone has ideas please let me know and I'll try them. 

 

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    stephenn34011092
    stephenn34011092
    Participant
    October 2, 2024

    I feel your frustration as it seams that every few months my 3D mouse will stop working the way I want it to in Acrobat and I try all the same things and sometimes I get it back quickly and sometimes I give up until I try again (or it just starts working again. Today this is what I did:

    After checking that both my 3DxWare software as well as Acrobat Adobe were both up-to-date I followed went to Adobe Acrobat>Edit>Preferences>Security (Enhanced). My "Run in AppContainer" was already unchecked (formums say this is the issue) so I unchecked "Enable Protected Mode at Startup" and selected "Protected View" Off. I then restarted Acrobat and my 3D mouse is working again --- for now.

    M
    Michael29719133fl0v
    Participant
    May 8, 2023

    I was able to reinstall Adobe Reader DC 2019, the 3DConnexion SpacePilot functionality of which is not broken, using the Software Center after Acrobat was installed by Adobe Creative Cloud. So I can now choose to have my full scrolling capability (which I need more often) in Reader or the ability to edit a PDF in Acrobat.

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