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Jbove90
Participant
June 23, 2023
Question

Acrobat crashes with large construction documents

  • June 23, 2023
  • 1 reply
  • 259 views

Acrobat crashes when i am trying to view large construction documents (30mb).  These documents do have some 3D drawings in them and upon scrolling throught the document that is when the program will lock up.  I have use page cache unchecked, protected mode is off, and enhanced security is off.

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 30, 2023

    Hi Jbove90,

     

    Thank you for reaching out.

     

    Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

    If the above suggestion does not work, try reinstalling the application using the following steps:
    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If the issue still occurs, share the sample PDF to replicate the behavior.

    Share the Acrobat and OS version numbers. 

     

    Thanks,

    Meenakshi

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