Acrobat Pro DC won't scan from HP OfficeJet 9010 via Windows 11 anymore

Forum|Forum|4 years ago
March 23, 2022
1 reply
967 views

My Acrobat Pro DC won't scan from our HP OfficeJet 9010 wireless, via Windows 11 anymore, or does so very inconsistently.

The HP app on the Windows computer recognizes the HP OfficeJet 9010 just fine.

So it isn't clear why Acrobat Pro DC has the problem or what to do to fix it.

Acrobat Pro DC ver 22.001-20085.0

This topic has been closed for replies.

Correct answer AkanchhaS8194121

Hi Mark,

Thanks for reporting this to us.

Since you have confirmed that the scanner works with other applications but it doesn't with Acrobat DC. We'd suggest you to try the following troubleshooting steps suggested in the help article here:

https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Let us know if it still doesn't work.

Thanks,

Akanchha

AkanchhaS8194121Correct answer

Legend

Hi Mark,

Thanks for reporting this to us.

Since you have confirmed that the scanner works with other applications but it doesn't with Acrobat DC. We'd suggest you to try the following troubleshooting steps suggested in the help article here:

https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Let us know if it still doesn't work.

Thanks,

Akanchha

K

kellyw43854743

Participant

Hello to anyone who is having problems creating scans in Adobe Pro using Windows 11 and an HP printer. I eventually downloaded the following driver from the HP site and it provided me with a very useful and customizable utility. At this time, I cannot figure out how to scan in multiple pages directly using Create in Adobe, but I can scan using this desktop app and then quickly open in Adobe and do all my editing there. Here is the driver I downloaded:

HP Universal Scan - Full Feature Software and Driver

Use the Recommended version.

411.2 MB

Good luck!

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