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H
Humza5C4F
Participant
November 3, 2020
Question

Adobe acrobat pro DC comments viewer not showing highlight colour.

  • November 3, 2020
  • 1 reply
  • 2842 views

Hello all, I recently reinstalled Adobe acrobat pro DC. When highlighting documents, previously the highlights were showing in the comments bar on the side with the text highlighted and the colour used to highlight. 

 

After resinstalling, when reviewing the same pdf document the comments bar shows the text which has been highlighted but now does not show the colour of the highlights. I am able to filter the comments via highlighted colours but cannot see the colours. I have tried to re-install again and play around with the preferences but I cannot get it bavk to showing the colour of the highlights. 

 

Any ideas? Thanks

This topic has been closed for replies.

1 reply

A
Adobe Employee
arvindy
Adobe Employee
November 3, 2020

Hi,
Could you please share the snapshot of the issue?
Also, please let us know the current version and the version of Acrobat you were earlier using where you were seeing the colour in comment viewer.

Regards,
Arvind

H
Humza5C4FAuthor
Participant
November 3, 2020

Hello the version is 2020.013.20064 Adobe Acrobat Pro DC - it is the same version where the colour of the highlighted text was in the comments pain before re-installation. See attached screen shot, the greyed out highlighter icon used to show the colour of the highlighted text. I am able to filter the colours manually with the filter tool so the colours are being recognised but for some reason not showing up. 

Only Mehak
Adobe Employee
Only Mehak
Adobe Employee
November 9, 2020

Hi ,

Thanks for reaching out to us. Could you please provide us the below info to further narrow down the issue :

1. Could you provide us with a snapshot of your preferences . The preferences can be seen using the keyboard shortcut (ctrl + K) or by selecting the Commenting Preferences option using the three dot menu next to filter button

2. Are you working on a review file or a local PDF ?

3.Are you not observing the highlighted color in the document or the comment pane ?

4. Is your issue seen only when the filter is applied or without the filter as well ?

 

Answering the above would help us to reproduce the issue as currently we are unable to replicate the issue at our end. If possible, could you please attach a video of the issue or mention the exact reproducible steps. 

 

Regards

Mehak Aggarwal 

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